Golden Seat

1. Introduction

Welcome to Golden Seat, the online ticketing platform. By accessing and using this website and purchasing tickets through our platform, you agree to be bound by these Terms and Conditions. Please read them carefully before making any purchase.

These Terms and Conditions govern your use of the Golden Seat website ("Platform") and the purchase of tickets for events listed on the Platform.

2. Definitions

• "We," "Us," "Our" refers to the Golden Seat platform.
• "You," "Customer," "User" refers to the person purchasing tickets through the Platform.
• "Event" refers to any show, concert, performance, or gathering for which tickets are sold on the Platform.
• "Ticket" refers to the electronic or physical pass that grants entry to an Event.
• "Event Organizer" refers to the entity hosting the Event.

3. Ticket Purchase and Payment

3.1 Purchase Process

When you purchase tickets through Golden Seat, you enter into a contract with the Event Organizer. We act as an agent for the Event Organizer in facilitating ticket sales.

3.2 Payment

• All payments must be made in Sri Lankan Rupees (LKR).
• We accept Visa, Mastercard, and American Express credit/debit cards.
• Payment is processed securely through CyberSource payment gateway.
• Your card will be charged immediately upon completion of booking.
• A booking confirmation will be sent to provided email address.

3.3 Pricing

All ticket prices are displayed in Sri Lankan Rupees (LKR) and include applicable taxes unless otherwise stated. Service charges and booking fees, if any, will be clearly displayed before payment.

4. Ticket Delivery

4.1 E-Tickets

Upon successful payment, you will receive an e-ticket via email and SMS containing:

• Order reference number
• Event details (name, date, time, venue)
• Seat numbers
• QR code for entry verification
• Customer information

4.2 Ticket Retrieval

You can also retrieve your tickets at any time by visiting the "My Tickets" section on our website and entering your email address or mobile number along with the OTP sent to you.

4.3 Delivery Responsibility

It is your responsibility to ensure that the email address and mobile number provided during booking are correct. We are not responsible for non-delivery due to incorrect contact information.

5. Refunds and Cancellations

5.1 General Policy

5.2 Event Cancellation

If an Event is cancelled by the Event Organizer:

• You will be notified via email and SMS.
• A full refund will be processed to your original payment method within 7-14 business days.
• The refund will include the ticket price but may exclude service charges at our discretion.

5.3 Event Rescheduling

If an Event is rescheduled:

• Your ticket remains valid for the new date.
• If you cannot attend the rescheduled Event, a refund may be requested within 7 days of the rescheduling announcement.
• Refund requests are subject to approval by the Event Organizer.

5.4 Customer Cancellation

Customers cannot cancel bookings or request refunds for personal reasons, including but not limited to:

• Change of plans
• Inability to attend
• Duplicate bookings
• Incorrect seat selection

6. Ticket Usage and Entry Requirements

6.1 Entry to Event

• You must present the QR code from your e-ticket at the venue entrance.
• A valid government-issued photo ID may be required for verification.
• Each ticket grants entry to one person only.
• Tickets are valid only for the specified Event, date, time, and seat.

6.2 Check-In Process

During check-in, venue staff will scan your QR code and may select specific seats to check in. Once checked in, a seat cannot be re-checked in. Please ensure you arrive on time.

6.3 Early Arrival

We recommend arriving at least 30 minutes before the Event start time to allow for parking, security checks, and seat finding.

6.4 Lost or Damaged Tickets

If you lose your ticket or the QR code is damaged, you can retrieve a new copy from the "My Tickets" section using your booking email/mobile and OTP verification.

7. Prohibited Activities

The following activities are strictly prohibited:

• Ticket Resale: Tickets may not be resold, transferred, or offered for resale at a premium without our prior written consent.
• Forgery: Attempting to forge, duplicate, or alter tickets is illegal and will result in legal action.
• Unauthorized Entry: Using fraudulent tickets or attempting unauthorized entry will result in ejection and potential legal action.
• Commercial Use: Tickets are for personal use only and may not be used for promotional or commercial purposes.
• Automated Purchases: Using bots, scripts, or automated tools to purchase tickets is prohibited.

8. User Responsibilities

8.1 Accurate Information

You must provide accurate, current, and complete information during the booking process, including:

• Full name
• Valid email address
• Mobile phone number
• Payment information

8.2 Account Security

If you create an account on our Platform, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

8.3 Compliance with Rules

You agree to comply with all venue rules, Event Organizer policies, and applicable laws while attending the Event.

8.4 Behavior

Disruptive, offensive, or illegal behavior may result in ejection from the venue without refund. You are responsible for your conduct and the conduct of guests attending with you.

9. Limitation of Liability

9.1 Platform Role

Golden Seat acts solely as a ticketing agent. We are not responsible for:

• The quality, content, or conduct of the Event
• Actions or omissions of the Event Organizer
• Venue safety or security
• Any injury, loss, or damage occurring at the Event

9.2 No Warranties

We provide the Platform and services "as is" without warranties of any kind, express or implied. We do not guarantee uninterrupted or error-free operation of the Platform.

9.3 Maximum Liability

Our total liability to you for any claim arising from your use of the Platform or purchase of tickets shall not exceed the amount you paid for the tickets in question.

9.4 Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, acts of terrorism, strikes, or government actions.

10. Privacy and Data Protection

10.1 Data Collection

We collect and process personal information in accordance with our Privacy Policy. By using the Platform, you consent to such collection and processing.

10.2 Data Sharing

Your personal information may be shared with:

• Event Organizers for event management purposes
• Payment processors for transaction processing
• Law enforcement if required by law

10.3 Marketing Communications

We may send you promotional emails about upcoming events. You can opt out at any time by clicking the unsubscribe link in our emails.

10.4 Data Security

We implement reasonable security measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Age Restrictions

You must be at least 18 years old to purchase tickets through the Platform. Some Events may have additional age restrictions set by the Event Organizer. It is your responsibility to ensure compliance with all age requirements.

Parents or guardians purchasing tickets for minors are responsible for the minors' conduct during the Event and compliance with all venue rules.

12. Intellectual Property

All content on the Platform, including text, graphics, logos, images, and software, is the property of Golden Seat or its licensors and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on the Platform without our express written permission.

13. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the Platform. Your continued use of the Platform after changes are posted constitutes your acceptance of the modified Terms.

We recommend reviewing these Terms periodically to stay informed of any updates.

14. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of Colombo, Sri Lanka.

15. Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions or the Golden Seat platform, please contact us: